Genus Electrical and Wireless Systems Ltd GDPR Privacy Notice
 
Introduction
Privacy is of major importance to us as we believe our customers have the right to know their data is safe with us. We only use your name, address, email address and phone number so we can respond to your enquiry and issue invoices to you when applicable. This information is then kept on a secure accounting software. This information is only accessible and available to the Genus Group & Genus Electrical and Wireless Systems Ltd.
 
Please take time to read our policy carefully and feel free to contact us with any questions or concerns about our privacy practices.
 
Who we are?
Genus Electrical and Wireless Systems Ltd, an electrical firm based in Torbay, Devon our company is registered at 9 Shirburn Road, TQ1 3JL. Our data controller and data protection officer Simon Lambourne, genus.ews@gmail.com.
 
What information do we collect?
- We collect your name, address, phone number(s) and email address
- We collect this data when you request a quote through us, or when we have issued an invoice to you after we've completed a job for you.
 
How do we use personal information?
• personalisation of content, business information
• account set up and administration
• internal research and development purposes
• providing goods and services
• legal obligations (eg prevention of fraud)
• meeting internal audit requirements
 
What legal basis do we have for processing your personal data?
• consent
• contract
• vital interests
• public task
• legal obligation
  
When do we share personal data?
We will treat personal data confidentially and will never share it with a third party.
  
How do we secure personal data?

• to protect data against accidental loss
• to prevent unauthorised access, use, destruction or disclosure
• to ensure business continuity and disaster recovery
• to restrict access to personal information
• to conduct privacy impact assessments in accordance with the law and your business policies
• to manage third party risks, through use of contracts and security reviews


How long do we keep your personal data for?
We will keep the data relating to a specific customer for a period of 5 years, after this time all customer details and any invoice information that pertains to that customer will be deleted.
 
Your rights in relation to personal data
Under the GDPR, the customer has the right to access and control their personal data. The customer may at their discretion:
• have access to their own personal information
• ask for correction and deletion of their information
• ask for withdrawal of consent (if processing data on condition of consent)
• have the right of lodging a complaint with the Information Commissioner's Office
 
In the first instance individuals should contact the Genus Electrical & Wireless Systems GDPR compliance officer with their request which we will process within 5 working days.
 
How to contact us?
If you have any questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint. You can contact us directly by email at genus.ews@gmail.com,

Write to us directly at:
Simon Lambourne,
GDPR Compliance Officer,

9 Shirburn Road, TQ1 3JL

Linking to other websites / third party content
We link our website to Facebook and My Builder.com we do not publish customer details in any way on any of these formats, however we take no responsibility for the content (or information contained within) on any linked website.